Subscription Terms

Last updated: 16 October 2026

These terms apply when you subscribe to regular deliveries from Nowa Group Ltd ("NoWa", "we", "us"). They sit alongside our Terms of Service. In short: you choose how often to receive products, we remind you before every payment, and you can skip, pause, change or cancel at any time online. There is no minimum term.

1. How your subscription works

When you subscribe, you agree to receive the products you chose at the frequency you chose, and for us to charge your payment method for each delivery. Your subscription continues until you cancel it.

You can choose a delivery every:

30 days
110 days

Your first payment is taken when you place your order. Each later payment is taken on your charge date, and the order is dispatched shortly after.

2. What we tell you before you subscribe

Before you subscribe, we will clearly show you:

the price of each delivery, including any subscriber discount and delivery cost
how often you will be charged and receive products
that the subscription continues until you cancel
how to cancel

3. Price and subscriber discount

Subscribers get a discount on the regular price. The discount varies by product and is shown on each product page and at checkout. It applies to every delivery while your subscription is active.

Delivery charges follow our Shipping Policy. Deliveries of £20 or more are free, and smaller ones cost £5.95.

If we change the price of your subscription, we will email you at least 30 days before the new price applies. You can cancel before then at no cost.

4. Reminders before you are charged

We will email you at least 3 days before each payment. The email shows the products, the amount and the charge date, and links to your account so you can make changes or cancel.

5. Managing your subscription

skip a delivery
pause your subscription
change products, for example switching from a tin to a refill
change the quantity or delivery frequency
update your delivery address or payment details

Changes made before your next charge date apply to that order. Changes made after the payment is taken apply from the following order.

6. Cancelling

You can cancel at any time. There is no minimum number of orders and no cancellation fee. To cancel, either:

log in to your account, go to your subscription and select Cancel, or
email hello@nowasite.com with the email address used for your subscription

We will confirm your cancellation by email. If you cancel before your next charge date, you will not be charged again. If a payment has already been taken, that order will be sent as normal. You can still return it unopened within 14 days of delivery, under our Returns & Refunds Policy.

7. Your 14-day cooling-off period

You can cancel your subscription within 14 days of receiving your first delivery. Return the products unopened and we will give you a full refund, as set out in our Returns & Refunds Policy.

8. Failed payments

If a payment fails, we will email you and try again over the following days. If payment still fails, we may pause or cancel your subscription. We will tell you by email if we do.

9. Our right to change or end your subscription

We may need to replace a product with a similar one, for example if it is discontinued. We will tell you before your next charge date, so you can accept the change, swap products or cancel.

We may end your subscription by giving you at least 30 days' notice by email. We can end it straight away if there is fraud or serious misuse.

10. Changes to these terms

If we make important changes to these terms, we will email active subscribers at least 30 days before the changes take effect. You can cancel before then if you do not want to continue.

11. Contact

For any question about your subscription, email hello@nowasite.com.